Refund Policy
This policy details how refund amounts are calculated based on project progress and the timelines within which refunds are processed.
BoominCrats Private Limited believes in maintaining a fair and transparent refund process. Refunds are calculated based on the actual progress of work on your project, determined through our milestone-based delivery system. This policy has been framed in compliance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and the applicable Reserve Bank of India guidelines on digital payment refunds.
Quick Navigation
Overview
Scope of This Policy
This Refund Policy governs the refund of payments made for service orders on the BoominCrats DevLab platform operated by BoominCrats Private Limited. This policy applies to all clients who have made payments through the platform using any of the supported payment methods, including credit cards, debit cards, UPI, net banking, wallets, and EMI options processed via Razorpay.
Relationship with Cancellation Policy
This Refund Policy operates in conjunction with our Cancellation Policy. A refund is initiated only upon the successful approval of a cancellation request or under circumstances explicitly stated in this policy. Please refer to the Cancellation Policy for the procedure to initiate a cancellation.
Commitment to Fairness
BoominCrats Private Limited is committed to ensuring that all refund calculations are carried out in a transparent, fair, and verifiable manner. The refund amount is determined objectively based on the documented progress of the project at the time of cancellation.
Refund Eligibility
When Refunds Are Applicable
A refund shall be applicable in the following scenarios: when a cancellation request has been approved in accordance with our Cancellation Policy; when the platform is unable to assign a suitable partner within a reasonable timeframe; when a force majeure event prevents the fulfilment of the order; when there is a material breach of the service agreement by the platform or the assigned partner; or when duplicate or erroneous payments have been charged.
Milestone-Based Determination
BoominCrats DevLab operates on a milestone-based project delivery model. The refund amount is directly linked to the number of milestones completed and approved by the client at the time the cancellation is processed. Milestones are created by the assigned partner and approved by the client before work commences. Only milestones that have been submitted by the partner and approved by the client on the platform are considered as completed work for the purpose of refund calculation.
Non-Refundable Scenarios
Refunds shall not be applicable in the following cases: where all milestones have been approved and the order has been marked as completed; where the client has downloaded or deployed the final deliverables; where the cancellation arises due to the client's failure to provide required project inputs despite repeated follow-ups over a period of 30 days; or where the client's account has been terminated due to violation of our Terms of Service.
Refund Calculation Methodology
Progress-Based Calculation
The refund amount is calculated based on the percentage of project progress at the time the cancellation is approved. Project progress is determined by the ratio of completed milestones (approved by the client) to the total number of milestones in the agreed milestone plan. The milestone plan is created by the assigned partner and must be approved by the client before work begins. The refundable amount equals the total order value minus the proportionate value of completed milestones.
Before Partner Assignment
If the cancellation is approved before a partner has been assigned to the project, the client shall be entitled to a full refund of the entire order value. Since no work has commenced and no resources have been allocated, no deductions shall apply.
After Partner Assignment, Before Milestone Plan Approval
If a partner has been assigned but the milestone plan has not yet been created or approved by the client, the refund shall be determined on a case-by-case basis. Since the milestone plan forms the basis of refund calculation and no approved milestones exist at this stage, a full refund may be applicable subject to review.
After Milestone Plan Approval, Work In Progress
Once the milestone plan has been approved and work has commenced, the refund shall be calculated proportionally. For example, if the project has 5 milestones and 2 have been completed and approved by the client, the refundable amount shall be 60 percent of the total order value (representing the 3 uncompleted milestones). The value attributed to the 2 completed milestones shall be retained as payment for work delivered.
Milestone Under Review
If a milestone has been submitted by the partner but has not yet been approved or rejected by the client at the time of cancellation, it shall be reviewed by our internal team. If the deliverables meet the agreed requirements, the milestone shall be treated as completed for the purpose of refund calculation. If the deliverables are found to be incomplete or non-conforming, the milestone shall not be counted as completed.
Refund Processing Timeline
Processing Initiation
Once a cancellation has been approved and the refund amount has been determined, the refund shall be initiated within 7 to 10 business days from the date of cancellation approval. You will receive an email notification confirming the refund initiation along with the refund amount and expected timeline.
Credit to Original Payment Method
All refunds shall be credited to the original payment method used at the time of purchase. The time taken for the refund to reflect in your account depends on the payment method: UPI and wallet payments typically reflect within 2 to 3 business days; credit and debit card refunds may take 5 to 10 business days; net banking refunds may take 5 to 7 business days; EMI cancellations are subject to the policies of the issuing bank and may take up to 2 billing cycles.
Total Timeline
The total time from cancellation request to refund credit shall not exceed 30 (thirty) days, in compliance with the Consumer Protection Act, 2019. This includes the time for cancellation review, refund calculation, initiation, and processing by the payment gateway and your financial institution.
Refund Confirmation
Upon successful processing of the refund, you will receive a confirmation email with the transaction reference number, refund amount, and the date of processing. If the refund does not reflect in your account within the stated timelines, please contact our support team with the refund reference number for immediate assistance.
Refund by Payment Method
Credit and Debit Cards
Refunds to credit and debit cards are processed through the Razorpay payment gateway. The refund shall be credited to the same card used for the original transaction. If the card has expired or been cancelled, the refund will be processed by the card network to the issuing bank, and you may need to contact your bank for further assistance.
UPI
Refunds for payments made via UPI (Unified Payments Interface) shall be credited to the same UPI-linked bank account from which the original payment was made. UPI refunds are typically the fastest and reflect within 2 to 3 business days.
Net Banking
Refunds for net banking transactions shall be credited to the same bank account used for the original payment. Processing time depends on the respective bank's internal procedures and typically takes 5 to 7 business days.
Wallets and Other Methods
Refunds for payments made through digital wallets shall be credited back to the same wallet. If the wallet service has been discontinued or the account has been closed, an alternative refund method shall be arranged in consultation with you.
Special Circumstances
Duplicate Payments
In the event that a duplicate payment has been charged due to a technical error or payment gateway issue, the duplicate amount shall be refunded in full within 7 to 10 business days of identification or reporting of the issue, without any deductions.
Payment Failures with Deductions
If a payment attempt fails but the amount has been debited from your account, such transactions are typically auto-reversed by the payment gateway or your bank within 5 to 7 business days. If the reversal does not occur within this timeframe, please contact our support team with the transaction details for resolution.
Partial Deliverables
Where a cancellation occurs mid-project, deliverables corresponding to the completed and approved milestones shall be provided to the client. These deliverables are considered fully paid for and shall not be subject to additional charges post-cancellation.
Disputes Regarding Progress Assessment
If you disagree with the progress assessment or the calculated refund amount, you may raise a dispute within 7 (seven) days of receiving the refund calculation notification. Our team will conduct a detailed review involving the project manager, assigned partner, and documented milestone submissions to arrive at a fair resolution.
Non-Refundable Items
Completed Services
Services that have been fully delivered, where all milestones have been approved by the client, are not eligible for a refund. The acceptance of all milestones constitutes acknowledgement that the service has been rendered as agreed.
Third-Party Costs
Any third-party costs incurred on behalf of the client during the project (such as domain registrations, hosting subscriptions, premium API subscriptions, or third-party software licences) that have already been purchased and cannot be reversed are non-refundable. Such costs, if applicable, will be clearly communicated to the client before being incurred.
Consumed Consultation Hours
For consultation-based services where sessions have already been conducted, the fees corresponding to consumed consultation hours are non-refundable. The refund shall only cover the unconsumed portion of the consultation package.
Grievance Redressal
Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, BoominCrats Private Limited has appointed a Grievance Officer to address any concerns or complaints related to refunds. The Grievance Officer shall acknowledge your complaint within 48 (forty-eight) hours of receipt and shall endeavour to resolve the matter within 30 (thirty) days.
Contact Details
Grievance Officer contact: Email - support@boomincrats.com. Registered Address - Pratap Vihar, Khora Colony, Khora Gaon, Dadri, Gautam Buddh Nagar, Uttar Pradesh, India - 201309. All grievances must be submitted in writing via email or post.
Escalation
If your grievance is not resolved to your satisfaction within the stipulated 30-day period, you may escalate the matter to the appropriate Consumer Disputes Redressal Forum under the Consumer Protection Act, 2019, or approach any other statutory authority as per applicable Indian law.
Governing Law and Jurisdiction
Applicable Law
This Refund Policy shall be governed by and construed in accordance with the laws of India, including but not limited to the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000, and the guidelines issued by the Reserve Bank of India with respect to digital payments and refunds.
Jurisdiction
Subject to the provisions relating to consumer disputes redressal forums, any disputes arising out of or in connection with this Refund Policy shall be subject to the exclusive jurisdiction of the courts at Gautam Buddh Nagar, Uttar Pradesh, India.
Amendments
BoominCrats Private Limited reserves the right to amend or update this Refund Policy at any time. Any changes shall be effective from the date of publication on the platform. Continued use of the platform after such amendments constitutes your acceptance of the revised policy. Material changes will be communicated via email to registered users.
Questions About Refunds?
If you have any questions regarding our refund process or need assistance with a refund request, our support team is ready to help.