Cancellation Policy
This policy outlines the terms and conditions under which you may cancel a service order placed on the BoominCrats DevLab platform.
At BoominCrats Private Limited, we understand that circumstances may change and you may need to cancel a service order. This Cancellation Policy has been framed in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. We are committed to ensuring a transparent and fair cancellation process for all our clients.
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Overview
Scope of This Policy
This Cancellation Policy governs the cancellation of service orders placed on the BoominCrats DevLab platform operated by BoominCrats Private Limited. This policy applies to all clients who purchase digital development services through our platform, including but not limited to web development, mobile application development, UI/UX design, API development, DevOps, AI/ML services, quality assurance, and consulting services.
Applicability
This policy is applicable to all orders placed on the BoominCrats DevLab platform irrespective of the service category, package selected, or payment method used. By placing an order on our platform, you acknowledge that you have read, understood, and agree to the terms outlined in this Cancellation Policy.
Cancellation Eligibility
Who Can Request Cancellation
Any registered client who has placed an order on the BoominCrats DevLab platform may request cancellation of that order. The cancellation request must be initiated by the account holder who placed the original order or an authorised representative with verifiable credentials.
Orders Eligible for Cancellation
All orders are eligible for cancellation at any stage of the project lifecycle prior to completion, subject to the refund calculations outlined in our Refund Policy. If the cancellation request is raised before a partner has been assigned to the project, the client shall be entitled to a full refund without any deductions. For orders where a partner has been assigned and work has commenced, the refund shall be calculated based on the milestone progress as detailed in our Refund Policy.
Non-Cancellable Conditions
An order cannot be cancelled once all milestones have been approved by the client and the order has been marked as completed on the platform. Additionally, if the final deliverables have been downloaded or deployed by the client, the order shall be considered fully consumed and is not eligible for cancellation.
How to Request Cancellation
Via Support Chatbot
You may initiate a cancellation request through the support chatbot available on our platform. Navigate to the Support section or use the chat widget accessible on all pages. Provide your order number and reason for cancellation when prompted. The chatbot will generate a cancellation request ticket and provide you with a reference number for tracking.
Via Email
You may send a cancellation request to support@boomincrats.com with the subject line 'Order Cancellation Request - [Your Order Number]'. The email must include your registered email address, order number, date of purchase, and a brief reason for cancellation. Our team will acknowledge receipt of your request within 48 hours.
Required Information
To process your cancellation request efficiently, please provide the following details: your full name as registered on the platform, the email address associated with your account, the order number or transaction reference, the date the order was placed, and the reason for seeking cancellation. Incomplete requests may result in delays in processing.
Cancellation Charges
No Cancellation Charges
In compliance with Rule 4(6) of the Consumer Protection (E-Commerce) Rules, 2020, BoominCrats Private Limited does not impose any cancellation charges on clients for cancelling an order. You will not be required to pay any fee, penalty, or surcharge for initiating or completing a cancellation request.
Clarification on Refund Amount
While no cancellation charges are levied, the refund amount upon cancellation is determined based on the progress of work completed at the time the cancellation request is approved. The detailed methodology for calculating refund amounts is set out in our Refund Policy. Please note that the deduction corresponding to work already completed does not constitute a cancellation charge.
Cancellation Process and Timeline
Acknowledgement
Upon receiving your cancellation request through any of the prescribed channels, our team will acknowledge receipt within 48 (forty-eight) hours. You will receive a confirmation email with your cancellation request reference number.
Review and Assessment
Our team will review the current status of your order, including the project progress, milestone completion status, and any deliverables already submitted. This assessment is carried out to determine the applicable refund amount in accordance with our Refund Policy. The review process typically takes 3 to 5 business days.
Approval and Communication
Once the review is complete, you will be notified of the cancellation approval along with the calculated refund amount (if applicable). If any clarification is required from your end, our team will reach out to you via your registered email address.
Order Closure
Upon approval, the order will be marked as cancelled on the platform. The assigned partner (if any) will be notified, and all active work on the project will cease. You will no longer have access to project-specific communication channels for that order.
Platform-Initiated Cancellation
Grounds for Platform-Initiated Cancellation
BoominCrats Private Limited reserves the right to cancel an order under the following circumstances: if the client fails to provide the necessary project requirements within 15 days of placing the order; if the client is found to be in violation of our Terms of Service; if fraudulent activity is detected in connection with the order or payment; or if circumstances arise that make it impossible to fulfil the order as originally scoped.
Client Notification
In the event of a platform-initiated cancellation, the client will be notified via their registered email address with a detailed explanation of the reason for cancellation. The applicable refund, if any, will be processed in accordance with the Refund Policy.
Force Majeure
BoominCrats Private Limited shall not be held liable for cancellations necessitated by events beyond reasonable control, including but not limited to natural disasters, government actions, pandemics, internet service disruptions, or any other force majeure events. In such cases, a full refund of the unused portion of the service fee will be processed.
Post-Cancellation
Deliverables and Work Product
Upon cancellation, any deliverables or work product completed up to the point of cancellation and for which payment has been retained (as per the refund calculation) shall be made available to the client. Incomplete or in-progress deliverables for which a full refund is being issued shall remain the property of the assigned partner.
Re-ordering
Cancellation of an order does not restrict your ability to place new orders on the platform in the future. You may re-order the same or different services at any time, subject to availability and current pricing.
Data Retention
Project-related data, including communication logs and uploaded files, will be retained for a period of 90 days following cancellation, after which it will be permanently deleted in accordance with our Privacy Policy. If you require access to any project data post-cancellation, please contact our support team within this retention period.
Governing Law and Dispute Resolution
Applicable Law
This Cancellation Policy shall be governed by and construed in accordance with the laws of India, including but not limited to the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology Act, 2000.
Dispute Resolution
Any disputes arising out of or in connection with this Cancellation Policy shall first be attempted to be resolved through amicable negotiation. If the dispute remains unresolved within 30 days of the initial complaint, it may be referred to arbitration under the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Gautam Buddh Nagar, Uttar Pradesh, India, and the proceedings shall be conducted in English.
Consumer Forum
Nothing in this policy shall restrict or limit your right to approach the appropriate Consumer Disputes Redressal Forum or Commission under the Consumer Protection Act, 2019, or any other statutory body as per applicable Indian law.
Need to Cancel an Order?
Reach out to us via our support chatbot or email. Our team is here to assist you through the process.